If upon receipt of the goods it turns out that they are not 100% suitable for you, you can return them to us within 14 days for a FREE refund!

How to return?

  1. NOTE: Be sure to include your name and order number in the package so we know who the package is from and who to refund the order to. If you wish to return products from several different orders, please return them to us in one package.
  2. We would also appreciate it if you could write us the reason for the return, as customer feedback is very important to us in our product development.
  3. Before returning the item, please make sure that it is unused, clean and has all tags attached. The item must be free of pet hair. Please fold it neatly and do not stuff it into the return bag in a wrinkled or crumpled condition.
  4. To return a parcel, proceed according to the machine you ordered it from:

Parcel machine with SmartMail screen

Select “return parcel” on the screen and enter the same code you used to receive the parcel.

Parcel machine with SmartMail keypad

To make a return, go to https://my.smartpost.ee/return_parcel/ and enter the barcode on the parcel. Once you have followed the instructions, you will receive a return code on your mobile phone, which you can use within 24 hours to return the parcel from the white machine.

Smartposti delivery point

NB: The parcel cannot be returned from the parcel point. Once you have ordered a parcel from a parcel counter, you can return it through a screen or keypad dispenser. To make a return, go to https://my.smartpost.ee/return_parcel/ and enter the barcode on the parcel.

If you can’t find a parcel machine in a convenient location, you can request a courier to your home address by filling in the parcel return form. https://www.smartposti.ee/ariklient/klienditeenindus/paki-tagastuse-vorm.

Omniva parcel machine

Select “Return parcel” on the screen and enter the return code you received by SMS/email when the parcel arrived.

NB!

Products can be returned within 14 days of receipt.

Returned items must be in their original packaging, with all tags attached, clean and unused.

The item must not have any pet hair on it. Pet owners are asked to try on and store the item in an area free of pet hair. Please do not place the item on a sofa, bed, carpet or any other surface used by pets, as pet hair may stick to the item even after brief contact.
The item must not be stuffed into the return bag in a wrinkled, crumpled or damp condition. Before returning the item, please fold it neatly and as close as possible to the way it was originally folded.
If, due to its condition, a returned item requires cleaning, removal of pet hair, steaming, ironing or any other reconditioning, Emma and Theo reserves the right to deduct the cost of such reconditioning from the amount refunded to the customer.