If upon receipt of the goods it turns out that they are not 100% suitable for you, you can return them to us within 14 days for a FREE refund!
How to return?
- NOTE: Be sure to include your name and order number in the package so we know who the package is from and who to refund the order to. If you wish to return products from several different orders, please return them to us in one package.
- We would also appreciate it if you could write us the reason for the return, as customer feedback is very important to us in our product development.
- To return a parcel, proceed according to the machine you ordered it from:
Parcel machine with SmartMail screen
Select “return parcel” on the screen and enter the same code you used to receive the parcel.
Parcel machine with SmartMail keypad
To make a return, go to https://my.smartpost.ee/return_parcel/ and enter the barcode on the parcel. Once you have followed the instructions, you will receive a return code on your mobile phone, which you can use within 24 hours to return the parcel from the white machine.
Smartposti delivery point
NB: The parcel cannot be returned from the parcel point. Once you have ordered a parcel from a parcel counter, you can return it through a screen or keypad dispenser. To make a return, go to https://my.smartpost.ee/return_parcel/ and enter the barcode on the parcel.
If you can’t find a parcel machine in a convenient location, you can request a courier to your home address by filling in the parcel return form. https://www.smartposti.ee/ariklient/klienditeenindus/paki-tagastuse-vorm.
Omniva parcel machine
Select “Return parcel” on the screen and enter the return code you received by SMS/email when the parcel arrived.
NB!
Products can be returned within 14 days of receipt.
Goods to be returned must be in their original packaging, labelled, clean and unused.
